COVID-19 changed many things in 2020 and we have seen huge effects. Some businesses found it difficult to survive in lockdown situations and some businesses made an unexpectional growth in these COVID-19. So what's difference in both the businesses ?
Change of strategy according to need and transformation to digitize world.Industries and businesses like Video conferencing & collaboration, Audio & Video Streaming apps, Fintech, Edtech, Grocery, and businesses that operate online have found their way to be financially stable or in some cases have witnessed unexpected growth.
The era of digital transformation has already come to an end. We’re no longer at a transitional stage. We’ve reached a point when most businesses are already digitized. Business owners realized that by introducing technology in their processes, they can easily reach the right target audience, market their products faster, and offer a significantly improved user experience.
By 2023, the spending on technologies that support digital transformation is expected to reach $2.3 trillion.
Are you still having doubts? We’ll list 5 important reasons for business digitization. You can’t ignore them!
Reasons for Digitizing Businesses
1. Digitization Helps You Cut on Costs
Without the help of the Internet, you would have to hire a massive team to cover all the operations.
You do marketing, right? Instead of hiring in-house writers who would require mandatory expenses and office space, you can turn to a trusted research paper service on any occasion when you need a marketing text. Freelancers can also help you with business plans, reports, programming, analytics, and more.
2. Digitization Erases Geolocation Limits
Even a local shop can start offering its services within a wider range when it has a great website and works with an efficient shipping service.
Take AliExpress as an example. It helped thousands of sellers reach a global audience through the drop shipping method. They don’t even need a physical store; just some storage space for their products and a program that lets them handle the orders.
3. Digital Transformation Improves Customer Service
You don’t need to hire customer service agents to occupy office space and answer the phone during office hours. Through the digital transformation process, you can have remote support agents to attend customers online, 24/7.
Since you can hire agents from all around the world, they won’t have to work in the middle of the night. They will still work decent office hours but will cover the service 24/7 due to the different time zones.
Chatbots are another good option. They are getting more effective in answering basic questions and redirecting the customers to the right department.
This makes the customer support system faster, more effective, and more convenient for your customers. With that, they will start trusting your brand more.
4. You Can Reach Out to Mobile Users
If you develop a website and adapt it to mobile devices, you’ll reach out to a very important fraction of your target audience. More and more people are using their smartphones for browsing and shopping nowadays. Many have forgotten that computers ever existed.
You can directly sell your products or services through a mobile website or an app. You can also develop an app that brings value to your users. Asics and Nike do that in a perfect way. They developed running apps, which created a loyal audience around them. Think about it: you have knowledge and expertise in your niche. Can you meet some of the needs of your audience through a mobile app? That would help a lot with brand awareness.
5. Business Operations Become More Efficient
Information governance is an essential part of business maintenance. It’s a planned strategy that lets you categorize and access business documents in the most efficient way. We’re talking about accounting files, business reports, plans, employment agreements, non-disclosure agreements, documentation of bylaws, and more.
Digitized information governance uses cloud-based technology for safe storage of the files. You can achieve impeccable organization and access the needed document whenever you need it. Information is becoming a vital resource thanks to technology. You can use it for data analytics, which can drive your business forward. Since you have access to data that can be analyzed, you can discover the factors that influence your business. Then, you’ll emphasize the good influence and fix the mistakes that cause a downgrade in your sales.
It’s Time to Move Forward
Do you still rely on paper documentation? Are all your employees in the office? You don’t have a nice website that showcases your products and services to a wider audience?
It’s time to change those things.
No matter how much you oppose business digitization, it’s there. All your competitors rely on it, and they move ahead thanks to it.
Thanks to technology, you can downsize the expenses while expanding the reach beyond local level. You’ll improve the productivity and performance of your customer support team. You can hire remote workers, who will work for more affordable prices without affecting the efficiency at all.
Long story short, all businesses thrive on modern technology.
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